American Association of Family and Consumer Sciences (AAFCS) Practice Test

What is the first step in conflict resolution techniques?

1. Recognize each member's position

2. Identify the problem

3. Move toward compromise

4. Remain patient and understanding

The correct answer is: Identify the problem

The first step in conflict resolution techniques is to identify the problem. This is crucial because understanding the exact nature of the conflict enables all parties involved to clarify their needs and perspectives. If the problem is not clearly defined, attempts to resolve the conflict can be ineffective or may lead to misunderstandings. By identifying the problem, it sets a foundation for constructive dialogue and sets the stage for exploring different viewpoints and options for resolution. Recognizing each member's position comes after the problem is identified, as understanding individual perspectives is essential for effective dialogue. Moving toward compromise is a later step in the process, as it relies on having a clear understanding of both the problem and the perspectives involved. Remaining patient and understanding is also important for creating a positive environment during the resolution, but it cannot take place unless the main problem has first been established.